FAQs
General
How long will my flowers last?
You can enjoy your flowers for 3–5 days, depending on the bouquet type and care provided. Boxed arrangements last 2–4 days due to floral sponges that dry out sooner, while vase bouquets can last longer with proper care. To maximize freshness, trim the stems, change the water daily, and place the flowers in a cool, shaded area.
How can I make my flowers last longer?
Fresh Cut Flowers: Change the water daily, trim the stems at a 45-degree angle, and remove any leaves below the waterline.
Flower Box Arrangements: Add a small amount of water daily to the floral sponge to keep flowers hydrated.
Can I customize my bouquet?
Yes! Include your customization requests in the notes section when placing your order.
Can I add extras to my flower order?
Of course! Add greeting cards, macaroons, or balloons to make your gift extra special.
Can I choose the size of my bouquet?
Yes, many of our bouquets and boxes offer size options. The available sizes are:
- Standard: 8–10 inches
- Premium: 12–14 inches
- Large: 14–16 inches
- Deluxe: 16–18 inches
Please note that not all items include size options. When browsing our website, you'll see if a specific bouquet or box has multiple size options available. For more details, visit our Size Guide.
How many flowers are usually in a bouquet?
The number of flowers varies depending on the size and type of arrangement. Our professional florists ensure that every bouquet is perfectly composed, whether you choose Standard, Premium, Large, or Deluxe.
Will my bouquet look exactly like the photo?
While we strive to replicate the design shown, slight variations may occur due to flower availability and seasonality. Rest assured, the arrangement will meet our high-quality standards and be as close as possible to the original.
What if I have special requests?
Feel free to include any special requests in the notes section during checkout, or contact our team directly for assistance.
Order & Delivery
Can I get same-day delivery?
Yes, same-day delivery is available for orders placed before 3 PM.
What areas do you deliver to?
We deliver to Brooklyn, Queens, Manhattan, and Staten Island with a minimum order of $50. Special deliveries to Long Island, the Bronx, and New Jersey can also be arranged.
How much does delivery cost?
The delivery cost is calculated automatically based on your ZIP code during checkout.
Can I schedule delivery for a specific date and time?
Yes, you can select your preferred delivery date and time during checkout to ensure timely arrival.
How do I know when my order is delivered?
You will receive a delivery confirmation notification as soon as your flowers arrive.
Can I pick up my order?
Yes, we offer pickup at two convenient locations: Manhattan and Brooklyn. Simply select the "Pickup" option during checkout and choose your preferred location.
Returns & Cancellations
Can I return flowers?
We do not accept returns or exchanges for delivered flowers.
Can I cancel my order?
Yes, cancellations are accepted with a full refund if requested at least 48 hours in advance. For cancellations within 48 hours, the amount will be issued as store credit.
What if I need to change my order?
Please include any specific changes in the notes section during checkout, or contact us as soon as possible to make adjustments.
Corporate Orders
Do you offer corporate discounts?
Yes, we provide discounts for orders of five or more items. Please contact us directly or via email to arrange your corporate order.
What corporate services do you offer?
We create custom floral arrangements for employees, clients, and events. We can incorporate your corporate colors, logo, or branding into the designs. Delivery and installation services are also available.
Flower Subscription
How does your flower subscription work?
We offer bi-weekly flower deliveries, but you can adjust the frequency to suit your needs. Delivery is free in Brooklyn, and each subscription includes a vase to complement your bouquet.
Can I customize my subscription?
Absolutely! Let us know your preferences, and we'll tailor the arrangements to fit your space and style.
Get in touch
Have questions about your order, or a general enquiry?